Return & Refund Policy – Aura (auradot.in)

1. Overview

At Aura, we aim to deliver high-quality custom-printed products with care and precision. Every product is printed on demand, just for you.

However, if you receive a defective, misprinted, or damaged item, we’re happy to help you with a replacement or refund under the conditions below.

2. Eligibility for Return or Replacement

You can request a return or replacement only in the following cases:

• The product received is defective, misprinted, or damaged.
• The order is lost in transit or not delivered within the estimated time.
• Wrong product received due to printing or packaging error from our side.

🕒 All claims must be raised within 7 days of the product being delivered. Proofs like clear product photos, packaging photos, and an unboxing video are mandatory for validation.

3. Non-Returnable / Non-Refundable Cases

Returns or refunds will not be accepted in the following cases:

• The customer ordered the wrong size, color, or design by mistake.
• The product is delivered correctly but the customer changed their mind.
• Wrong address or unserviceable pincode was provided by the customer.
• Delays caused by the courier company after dispatch.

Since all Aura products are printed on demand, we cannot reuse returned items — hence returns for personal preference are not accepted.

4. Refund or Replacement Process

Once your claim is approved:

• Replacement: A new product will be printed and shipped to you at no extra cost (if the issue is on our side).
• Refund: If reprinting is not possible, the refund will be processed to your original payment method within 5–7 working days.

Shipping charges are non-refundable unless the error occurred due to Aura or our fulfillment partner.

5. Return to Origin (RTO) Orders

If an order is returned due to customer unavailability, wrong address, or refusal to accept the package:

• The product will be stored at our warehouse for up to 100 days.
• You can request re-shipment by paying the new shipping cost within this period.
• After 100 days, unclaimed returned products will be disposed of.

6. Contact Us

If you have any issues or queries regarding your order, please reach out to us at:

📧 support@auradot.in
🌐 https://auradot.in